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Lisa Luyke is an experienced professional in the fields of customer service, management, and financial services. Currently serving as the Manager Contact & Service Centre at Arriva Nederland since April 2016, Lisa oversees customer service operations including webcare, email, phone support, and MaaS operations. Previous roles include managerial positions in customer service and sales at multiple organizations, including Aegon, where Lisa managed financial services and coached customer communication. With a solid educational background in International Hospitality Management and certifications in financial advisory services, Lisa holds degrees from Stenden and Saxion Hogescholen, alongside Lean Six Sigma Green Belt qualifications.