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Esra Erguvan currently serves as the Associate Director of CX Management at Armut/HomeRun since February 2023. Prior to this role, Esra held a decade-long position at Samsung Electronics, where roles included Customer Relationship and Contact Center Manager, being responsible for managing outsourced Contact Center vendors and overseeing extensive operations involving millions of transactions annually. Esra's experience spans operational performance management, customer satisfaction insight gathering, and strategic project leadership aimed at enhancing customer experience. Earlier career roles at CMC Turkey involved supervising teams and analyzing contact center performance. Esra's educational background includes a Master's degree in International Relations from Marmara University and a Bachelor's degree in International Relations from Istanbul University.