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Jemma Goulding is an experienced professional in customer success and sales, currently serving as the Customer Success Retentions Manager at GBG Plc since September 2019. Previously, Jemma held various roles at the same company, including Customer Success Manager and Customer Success Executive. Prior experience includes positions such as Area Sales Manager at Gradus Limited and Area Sales Manager for North West & Scotland at Pelsis. Jemma also worked as a Key Account Sales Consultant at Berendsen, contributing to the supply of industrial workwear and laundry services. Notably, Jemma built and expanded a retest and maintenance department at Heightsafe Systems Ltd while serving as Business Development Manager. Early career includes a leadership role as Team Leader at Enhance Consultancy, specializing in B2B telemarketing within the building services sector. Jemma holds a Bachelor's degree in Criminal Justice from Liverpool John Moores University and completed education at Wirral Grammar School for Girls.