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Ricardo Floresta is currently the Diretor de experiência do cliente at Arlequim Technologies, bringing a wealth of experience from previous roles. With a background in customer service and operations management at companies like F.Ciencia, Saúde na Mão, Claro Brasil, SKY Brasil, and NET Oficial, Ricardo has demonstrated a strong track record of implementing innovative customer management strategies. With a specialization in Marketing Digital and quality management, Ricardo's expertise in enhancing customer experience and satisfaction has been recognized and awarded in various industries.