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Mark Powers is an IT Support Specialist at Involta, where responsibilities include monitoring client and internal networks, managing incident logs, ensuring timely resolution of incidents, enhancing customer service, and participating in special projects. Additionally, Mark has extensive experience as a NOC Analyst at APAC Customer Services, focusing on server monitoring and restoring files from tape backups. Mark's educational background includes an Associate’s Degree in Business Administration from Kirkwood Community College, along with studies in English and Creative Writing at the University of Iowa, and Business Administration at Upper Iowa University.