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Betty Pia is a Network Operations Specialist at Involta since April 2015, where responsibilities include monitoring SolarWinds Orion network systems and escalating ServiceNow Incident tickets for troubleshooting. Prior to this role, Betty served as a Customer Service Representative at Employ-Temps Staffing Services from December 2014 to April 2015, assisting customers effectively. In the earlier stage of a career, Betty sought opportunities in Information Technology networking or systems positions while conducting research on prospects from February to December 2014. Additionally, Betty balanced studies and caregiving responsibilities as a full-time student and caregiver from May 2011 to February 2014, successfully completing coursework while managing household tasks. Betty earned a Bachelor's Degree in Computer/Information Technology Administration and Management from American InterContinental University between 2011 and 2014.