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Moreno Di Giacinto is an experienced professional with a strong background in service processes improvement and customer relationship management. Currently serving as Service Processes Improvement Manager - Global at Ariston Group since June 2018, responsibilities include harmonizing aftersales processes across multiple markets, defining service center network rules, and overseeing the global implementation of corporate SAP CRM and BI tools. Previous roles at Ariston Group include CRM Analyst Senior Specialist and Specialist, where activities focused on supporting Italy's indirect service network and managing data in SAP environments. Moreno is also the founder of Italia in Dati, a blog dedicated to analyzing reliable data about Italy. Earlier experiences include a digital marketing internship at Gosport Voluntary Action and co-founding Soundwaves Event Planning, managing over 50 musical events. Moreno holds a Master's degree in Business Administration and Management and additional qualifications in marketing and financial technology.