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Helga Jonsdottir's work experience includes a role as a Customer Service IT Specialist at Arion banki, starting in 2022. Prior to that, they worked at Íslandsbanki for many years, holding various roles. From 2012 to 2021, they held the position of Customer Service Manager/SAP Service Manager IT, where their responsibilities included incident analysis and resolution, ensuring high customer satisfaction, and collaborating with stakeholders. Helga also gained experience in various SAP modules and loan systems during their time at Íslandsbanki. From 1997 to 2011, Helga worked as a Customer Services Specialist in the retail sector at the same company.

Helga Jonsdottir completed their Diploma of Education in Computer Technology/Computer Systems Technology from Promennt - Tæknistjónun in 2023. Prior to that, they obtained a BSc degree in Business Administration, Management, and Operations from Reykjavik University from 2005 to 2009. It is unclear when they attended the Commercial College of Iceland, but no degree information is available for that education. In addition to their formal education, Helga Jonsdottir has obtained several certifications from institutions like CompTIA and LinkedIn, including CompTIA Network+, Lean Foundations, and various courses related to Microsoft Dynamics 365, Power BI, SAP ERP, and using Microsoft Teams and Outlook for productivity enhancement.