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Johnathan Powell is a Senior Desktop Support Engineer at Ariel Investments since April 2023, specializing in advanced troubleshooting, desktop deployment, and configuration management. Prior to this role, Johnathan served as a Senior Technical Support Analyst at Navistar Inc from July 2022 to March 2023, assisting customers with technical product concerns. Experience as a Senior Help Desk Analyst at the College of American Pathologists and a Senior Support Engineer at NFC involved leading trouble tickets and being the primary contact for technical issues, respectively. Johnathan's background includes a tenure as Information Technology Manager at Morton Salt, where leadership and strategic IT planning were key responsibilities, and as a Senior Desktop Engineer at Mesirow, focusing on support for end-user technical devices. Johnathan holds a Bachelor's degree from DeVry University.