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Javier Soto is an experienced operations supervisor currently employed at Trulieve since June 2024 and has a diverse background in healthcare and customer service management. Since August 2019, Javier has been the Supervisor of NonClinical Operations at Inovalon, responsible for overseeing the performance and development of a team of Call Center Representatives, while also focusing on coaching, training, and quality monitoring. Previous roles include Grievance & Appeal Manager at Argus Dental & Vision, Inc. and Referral Intake Team Supervisor at Humana, providing managerial oversight and performance auditing. Javier's experience also encompasses operations management at Elevance Health, NCC management at Anthem, and retention strategies at Healthplus/Amerigroup, demonstrating a strong track record in team leadership and operational strategy within the healthcare sector. Javier holds an Associate Degree in Sport Medicine from Kingsborough Community College.