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Charles Back is a Senior Software Quality Assurance Engineer at Argo Data since September 2013, serving as a SCRUM Master for Agile projects and specializing in web services testing with Soap UI Pro. Previous roles include a Consultant at Systemware PS, where complex data sets for automated testing were created, and a Consultant at Fannie Mae, leading defect management for a loan management system project, significantly reducing defect counts and aging. Charles also worked as a Quality Assurance Engineer for The Federal Reserve of Dallas, verifying package pushes and developing automation infrastructure, and as a Software Quality Assurance Architect at T-System, establishing a quality assurance department. Early career experience includes serving as Administrative Director at Sun Communications, focusing on corporate operations. Charles holds a BA in Psychology from The University of Texas at Arlington.