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Celine Fortin is a highly experienced Senior Consultant in Business Travel & Expense at Areka Consulting since June 2023, with prior roles including Customer Service Manager at KDS from February 2020 to July 2023, where responsibilities included managing relationships with multinational clients, project management, and user experience analysis. From January 2012 to February 2020, Celine served as Technical Service Center Manager for France and Spain at Carlson Wagonlit Travel, overseeing the Help Desk Service for online booking tools while achieving high customer satisfaction and operational excellence. Celine began the career as a Supervisor for Help Desk Online Booking Tools at CWT from March 2007 to December 2011, focusing on user assistance and issue resolution. Celine holds a BTS in Tourism from Lycée des métiers de l'Hotellerie.