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Shaher Bano is an experienced professional with a strong background in operations and incident response. Currently serving as an Operations Center Engineer at DynTek since January 2019, Shaher provides incident response support and investigates information security issues. Concurrently, as Operations Manager at New Hope Medical Transportation since August 2018, Shaher manages sensitive customer data while adhering to HIPAA regulations. Prior experience includes five years as a Customer Service Representative at Gifts For You. Shaher holds two Bachelor's degrees from the University at Albany, one in Business Administration and the other in Emergency Preparedness, Homeland Security, and Cybersecurity.