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Enrique Urbina has a diverse work experience in customer success and banking. Enrique started their career at Tillys as a Shipment Lead, where they organized inbound and outbound shipments, communicated tasks to their team, and managed inventory. After this, they worked at MidFirst Bank as a Lead Bank Teller, where they utilized various online applications to service customer banking transactions and provided guidance on mobile app usage. Enrique then moved on to Spear Education as a Customer Success Manager II, where they managed client relationships, conducted onboarding, and developed strategies to prevent membership termination. Currently, Enrique is an Enterprise Customer Success Manager at Arcoro, where they monitor client metrics, develops success plans, and establishes strong relationships with customer executives.

Enrique Urbina obtained an Associate's degree in Business Management from Scottsdale Community College, where they studied from 2013 to 2017. In addition to their formal education, they have also obtained certifications in "Purpose-Driven Sales" from LinkedIn in August 2022 and as a "Certified Customer Success Manager (CCSM) Level 1" from SuccessHACKER in September 2020.