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Cindy Shimp is a seasoned professional in customer success and account management, currently serving as Manager, Customer Success at Arcoro since May 2023, after a brief tenure as Account Manager for Mid-Market at Rippling from January to May 2023. Previously, Cindy held various roles at Arcoro from August 2014 to January 2023, including Account Manager, Implementation Specialist, and Recruiting Consultant. Earlier experience includes working as a Recruiter at Nationwide from December 2011 to August 2014, and as a Match/Big Sister at Big Brothers, Big Sisters of Johnson County from November 2009 to December 2011. Cindy's career began in customer service and design, encompassing roles such as Waitress at Bluebird Diner and Floral Designer at Hy-Vee Floral. Cindy holds a B.A. in Sociology and Human Relations from the University of Iowa, earned between 2007 and 2011, and is a graduate of Bishop Garrigan High School, class of 2007.