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Cynthia Quesada possesses extensive experience in risk management, operations, and customer service across various industries. Currently serving as a Risk Management Specialist at KeyHR since June 2022, Cynthia focuses on managing claim communications and implementing best practices within the Risk Department. Prior roles include Environment, Health & Safety Administrator and Hiring Coordinator at SGL, where safety compliance and recruitment were key responsibilities, and Operations Manager at Archis Technologies, overseeing HR functions and office efficiency. Additionally, Cynthia has a robust background in customer service management at Florida Blue, where strategic engagement boosted consumer retention, as well as project management and purchasing at GTE. Commencing a professional journey as an Office Manager at CondoHQ, Cynthia has honed organizational and administrative skills. Academic credentials include an M.B.A. and dual Bachelor’s degrees in Marketing and Business Administration from Universidad Latina de Costa Rica.