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Richard Santos has a diverse work experience in different roles and industries. Richard is currently working as a People Operations Manager at Archblock since September 2022. Prior to this, they worked as a People Operations Specialist at TrustToken starting from March 2021.

Before venturing into the field of operations and HR, Richard held the position of Operations Manager at SF Iron LLC from October 2018 to March 2021. In this role, they implemented an organizational design system that prioritized clients' interests, leading to a 53% decrease in conflict resolution time. Richard also identified barriers to productivity and implemented effective solutions.

Furthermore, Richard worked as a Recreation Specialist at HERCULES, CITY OF from January 2018 to August 2018. During their tenure, they improved team performance by around 20% through team-building exercises and coaching efforts. Richard also implemented an on-call system to address the issue of staff working overtime, allowing them to work shorter hours voluntarily under their approval.

Overall, Richard has demonstrated their skills in operations management, people operations, and team building throughout their career.

Richard Santos has a Bachelor of Science degree in Business Administration and Management, General from San Francisco State University, which they obtained from 2018 to 2020. Prior to that, they earned an Associate's degree in Business/Managerial Economics from Diablo Valley College between 2016 and 2018. Richard also holds a certification as a SHRM Certified Professional (SHRM-CP) from SHRM, obtained in July 2023.