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Jim Catalano is a seasoned IT professional with extensive experience in technical support, systems engineering, and project management. Currently serving as a Service Desk Analyst III at Arbella Insurance Group since January 2016, Jim provides first and second level IT support for onsite and remote end users. Previous roles include Lead Application Analyst at EverSource, where Jim contributed to a Windows 7 migration project, and various positions in support and engineering at organizations such as Fidelity Investments and the National Basketball Association. With a Bachelor of Science in Business Management from Northeastern University, Jim has a robust background in managing technical teams, implementing certification processes, and delivering customer support across diverse industries.