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Rosemary Llerena Benavente is a seasoned professional with extensive experience in sales and CRM consulting, currently serving as Pulp Sales Operations Manager at ARAUCO since August 2018. In this role, Rosemary leads the sales management for the pulp area, overseeing a team and managing customer claims related to logistics and quality. Previous positions include CRM Consultant roles at various companies, where responsibilities encompassed analyzing and implementing technical solutions in CRM Dynamics 365 across multiple countries, as well as process improvement initiatives in CRM systems. Rosemary holds a degree in Systems Engineering from Universidad Femenina del Sagrado Corazón and has furthered education with a Diplomatura in Business and Administration from Universidad Adolfo Ibáñez, along with certification in integrated management systems auditing.