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Aparna M. is an experienced professional in logistics and customer service, currently serving as an Analyst & Bridging for Air and Ocean Freight Pricing and Procurement at Aramex since March 2017. Responsibilities include preparing management reports, analyzing progress, coordinating between pricing and customer management teams, and resolving issues to secure business. Previously, roles at Aramex included handling customer accounts, coordinating logistics, and managing customer service operations. Aparna’s background also includes academic coordination at Islamic Online University, focusing on program launches and student support, as well as positions in operations management and academic counseling. Aparna holds a B.Tech in Information Technology from Hindustan College of Engineering, Anna University, Chennai.