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Hebatullah Omran has extensive experience in customer service and sales, currently holding the position of Customer Service Manager at Arabian Cement Company since July 2014, where responsibilities include managing the complaints cycle and supervising customer service officers. Previously, Hebatullah served as a Telesales Agent at Global Contact Center GCC and held a similar role at Optimal Technology Solutions OTS, focusing on selling and maximizing product opportunities. Hebatullah began a career in telesales at BDO Esnad, assisting with training and handling complaints. Academic credentials include a degree in Hebrew Language and Literature from Ain Shams University, earned from 2007 to 2012, along with education from El Khalifa El Mammon Experimental Language School from 1999 to 2007.