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Mitika Sharma is a Customer Success professional with extensive experience in managing client relationships and driving value realization across multiple technology companies. Currently serving as Manager Customer Success II at AppViewX since September 2020, Mitika accelerates the adoption of new solutions by collaborating with customer stakeholders and conducting quarterly business reviews. Prior experience includes roles at Zscaler as Customer Success Manager, where the focus was on customer advocacy and value maximization, and at SonicWall Inc. as an Enterprise Technical Senior Analyst, assisting with product configuration and troubleshooting. Mitika also worked at Citrix as a Technical Support Engineer, providing detailed analyses for escalated cases and supporting major accounts.