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Urtzi Terroba is a seasoned professional with extensive experience in customer success, change management, and business development across various international markets. Currently serving as Team Lead for Customer Success at Appspace since February 2020, Urtzi manages a team that handles over 100 customers, contributing to an annual recurring revenue exceeding 12 million euros. Prior to this role, Urtzi worked as a Senior Change Management Consultant at IECISA, focusing on digital transformation projects, and held positions as a People & Knowledge Management Consultant in Central America and a Business Development Manager with a focus on Latin America. Urtzi's educational background includes a Master's degree in Business Administration from Lund University and specialized training in Employee Experience and Digital Talent Management.