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John Vella has over 14 years of experience in technical support and customer service, currently serving as a Technical Support Analyst specializing in Quality Control Research at Appriss since February 2009. In this role, John Vella provides assistance to customers with technical issues, oversees the installation of digital certificates, and offers guidance on the use of online products, while also maintaining low agency outages within the operations center. Prior to this, John Vella worked as a Mortgage Loan Consultant at First Residential Mortgage Network, Inc., focusing on increasing mortgage revenues through effective sales strategies and customer engagement. Additionally, John Vella served as an Energy Coordinator at LG&E and KU Energy LLC, where responsibilities included meeting the energy needs of commercial customers and preventing power outages through analysis of historical data. John Vella holds an Associate's Degree in Business Administration from Florida Keys Community College and a Bachelor's Degree in Criminology from Florida State University.