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Saifeddine Yahiaoui is an experienced professional in the field of English language education and customer care. Currently serving as an English customer care advisor at Apprentus since August 2022, Saifeddine has previously worked as an English Second Language Teacher at TunCad Best Skills from July 2021 to July 2022, and as the Head of Modern Foreign Languages at Sunbooking Elderly Care during the same period. Additional roles include English Language Teacher at IBLV Borguiba School from February 2021 to November 2021, Management Assistant at Inovatis Formation from August 2020 to February 2021, and Teacher of English at ICCF from September 2016 to August 2020. Saifeddine holds a Licentiate degree in English Language and Literature from the Faculty of Letters, Arts, and Humanities, obtained between 2011 and 2016.