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Tihesha Small is an experienced marketing operations manager at Appolo Heating since November 2020, responsible for planning and overseeing various initiatives such as go-to-market launches, advertising, email campaigns, events, and social media strategies. In addition, Tihesha has been with Service Experts Heating & Air Conditioning since 2014, holding multiple roles including operations administrator, communication specialist/dispatcher, lead coordinator, and accountant. Tihesha earned an Associate of Arts and Sciences (AAS) degree in Legal Assistant/Paralegal from SUNY Schenectady County Community College between 2004 and 2006.