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Kati Evangelista Perez is a seasoned professional in customer experience and admissions, currently serving as a Customer Experience Team Lead at ApplyBoard, where responsibilities include mentoring and supervising Customer Success Teams and overseeing team-specific metrics. Previous roles at ApplyBoard encompassed various positions within customer experience, contributing to customer service excellence and operational efficiency. Kati also possesses research experience, having worked as a Lab Technician at Wilfrid Laurier University, where oversight of behavioral facilities and data management was key, and as a Research Assistant, conducting experiments and data analysis. Kati's background includes conducting qualitative research at Plasticity Labs and training staff at Brinker International, demonstrating a commitment to development and excellence in various professional settings. Kati is pursuing an MBA at the Lazaridis School of Business & Economics, building on an Honours Bachelor of Science in Psychology and Neuroscience with a Business Management option obtained from Wilfrid Laurier University.