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Khoi Le has a diverse work experience in customer success management, technical account management, customer support management, and quality assurance. Khoi currently works as a Customer Success Manager at Applitools. Previously, they worked as a Customer Success Manager at Testim.io, where they managed multiple accounts, provided customer onboarding and training, and offered best practices in QA automation and the software development life cycle. Khoi also served as a Sr. Technical Account Manager at ABBYY, where they managed global accounts, worked on business proposals with sales, and delivered product demonstrations. Khoi Le has experience in customer support management as well, having worked as a Customer Support Manager at Cloud Cruiser, Inc and the Manager of Technical Support/Sales Engineer at ABBYY USA. In addition, they worked at Objectivity as the Manager of Quality Assurance and later as the Lead Technical Support Engineer, overseeing QA processes, improving product quality, and managing the technical support engineering team.

Khoi Le attended San Jose State University from 1999 to 2004, where they obtained a Bachelor of Science degree in Computer Engineering.