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Carmine Errico is an experienced Information Technology Service Delivery Manager currently leading the Operations Team at Applegreen since January 2023. Previously, Carmine held various roles at Accenture from January 2018 to December 2022, culminating as Service Delivery Team Lead, overseeing a team of over 15 in a fast-paced environment. With a strong background in customer support, Carmine excelled as an Escalations Support Specialist and as a Social Media Customer Service Agent, driving effective solutions for small and medium-sized businesses. Additionally, Carmine has an extensive educational background in Digital and Social Media Marketing, having taught advanced courses and provided consultancy in these areas. Previous roles include SEO Specialist and Web Writer, showcasing a comprehensive skill set in both IT service delivery and digital marketing. Carmine holds a degree in Sociology, Communication, and Mass Media from Università degli Studi di Napoli Federico II and a QQI Level 6 Diploma in Coaching and Mentoring from Kingstown College.