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Innovative IT Operations leader with 8+ Years of expertise in Cloud Solutions, MDM, secure Infrastructure management, ticketing systems, troubleshooting and quality control.

With over 8 years of experience in IT operations, I specialise in driving impactful projects that enhance internal infrastructure and streamline operations. My experience includes supporting solutions and infrastructure at trillion dollar companies like Apple and Google. My expertise spans core service administration, cloud & SaaS applications, and device management systems.

I excel in collaborating cross functionally to support solutions such as; Single Sign-On (SSO), Office 365 and Azure Active Directory, ensuring seamless provisioning, de-provisioning, and secure account management.

I also have experience managing multiple cross-functional and international projects in an Operations manager role at Souletiquette and as a project coordinator at Irish Tech Society.

Key achievements include:

•Supported the deployment and administration of Apple & third party MDM systems across macOS, iOS and iPadOS platforms, improving device security and management.

•Contributed to iOS 15 release & Photos update feature through iOS beta testing program.

•Beta tested & collaboratively resolved software bugs internally at Apple.

•Administered and supported critical cloud services and applications, enhancing productivity and collaboration within remote work environments.