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Henry Sheng is an accomplished leader with extensive experience in customer service excellence and operations management across multiple industries. Currently serving as the APAC and South East Asia Senior Area Leader at Apple, Henry oversees a large customer service workforce and manages comprehensive support for Apple hardware, software, and services. Previously, Henry held significant roles at DiDi, where outstanding contributions in service quality earned multiple awards, and at honestbee, where innovative customer experience strategies were developed. With a strong educational background, including an MBA from INSEAD and a B.A.Sc. in Electrical Engineering from the University of Toronto, Henry's career reflects a consistent focus on enhancing customer experiences and operational efficiencies.