Carlos Garnica is a Product Specialist at Apple since May 2022, focusing on tailoring personalized device and software solutions and providing technical support to enhance customer ownership experiences. Previously, Carlos served as the In-Store Training Lead at Apple, facilitating employee training. At Vivint, from April 2016 to September 2021, Carlos managed customer retention and upgrade programs, overseeing service revenue and team performance. Prior experience includes roles as a SmartHome Pro, selling smart home devices, and as a Retail Sales Consultant at AT&T, where recognition included “Team Leader of the Year.” Carlos began a career in sales as a Sales Associate at RadioShack and holds a Bachelor's degree in Neurobiology and Behavior from Florida International University.