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Tracy Genrich has extensive experience in customer service and support leadership, currently serving as AVP at Apple Leisure Group since September 2018, where previous roles included Senior Director and Director of Customer Service and Support. Tracy has been with The Mark Travel Corporation since April 1991, progressing through various positions, including Senior Customer Care Manager and Customer Care Manager, focusing on call center management, coaching and development, and quality assurance. Tracy's expertise encompasses training, recruitment, and account management within customer service environments.