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Jan Mensen is a seasoned professional with extensive experience in customer success and digital transformation, currently serving as the Director of Customer Success for Benelux & Nordics at Appian Corporation since April 2016. In this role, Jan leads initiatives leveraging Appian's low-code enterprise platform to enhance customer experiences. Previous positions include Technical Delivery Manager and Principal Consultant at Appian, where Jan emphasized collaboration, project scoping, and team leadership in various industries. Prior experience includes a partnership at Cleardrop focusing on ERP software implementation and roles at Loders Croklaan, Wavin, Ctac, Atos Consulting, Nike, and Hagemeyer, specializing in SAP systems and procurement processes. Jan holds a Master's degree in Business Administration from Nyenrode Business University and a Bachelor's degree in Economics from Hanze.