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Erika Ulloa is a Senior Operations Manager at Appgate, where responsibilities include operations management, strategy planning, workforce planning, and budget control. With a substantial background in team leadership and process optimization, Erika has significantly enhanced the SOC Development team, leading to improved customer satisfaction and record-breaking service KPIs in 2023. Prior roles at Appgate included Operations Manager and DTP SOC Manager, where Erika focused on resource optimization and conflict resolution. Earlier experience as a Senior Logistics Coordinator at Distriwave involved managing the import/export of telecommunication devices. Erika Ulloa is pursuing advanced studies in Business Administration and Project Management.