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Frank Fernandes has extensive experience in technical and customer support roles, currently serving as a Technical Support Specialist at AppDirect since July 2020. Prior to this position, Frank worked as a Professional Services Specialist at Aptos Retail from June 2017 to June 2020 and held the role of Professional Services Senior Consultant at Epicor Software Corp from January 2008 to May 2017. Frank's career began at NSB Retail Systems PLC as a Customer Service Support Specialist from December 2000 to December 2007, and earlier in their career, Frank was a Customer Support Specialist at Sts Systems from March 1998 to November 2000. Frank Fernandes earned a degree in Programmer Analyst, Computer Science from Herzing College in 1998.