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Shannon Head has a diverse work experience in various roles and industries. In 2011, they worked as the EM Strike Team Operations Director at ApolloMD, a physician-led group practice specializing in emergency medicine, anesthesia, and radiology services. Prior to that, they were the Advertising and PR Manager at North Georgia Leisure, LLC for a brief period in 2011. From 2009 to 2011, they worked as a Special Events Assistant at Cuscowilla on Lake Oconee, where they assisted in organizing and implementing large-scale banquets, corporate dinners, weddings, and golf tournaments. In 2010, Shannon was the Public Relations Manager at WGUR 88.9, where they designed promotional materials, wrote press releases, and supervised a public relations team. Shannon also had an internship role in 2010 at Lilly White Events, where they assisted in planning and implementing large-scale events and maintained social media sites for various clients.

Shannon Head attended Georgia College & State University from 2007 to 2011, where they pursued a Bachelor of Arts degree in Public Relations and Advertising.