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Jean Carlo Melendez Serrano is a seasoned professional with extensive experience in business analytics and IT support. Since August 2017, Jean Carlo has held various roles at APM Terminals, including Senior Business Analyst, Regional NAM/LAM Business Data Analyst, Application Team Lead, and Business Application TOS Expert. Prior to this, from September 2010 to December 2016, Jean Carlo served as an IT Support Analyst at Port Logistics - Grupo Corporativo del Sol. Jean Carlo holds an Engineer’s Degree in Telematic Engineering from Universidad Latina de Costa Rica, complemented by training as a Linux Administrator from Linux Foundation and a CISCO CCNA certification. Additionally, Jean Carlo completed high school education at Colegio Técnico Profesional de Limón.