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Matthew Escorcia is a Solutions Architect at Offprem Technology since March 2022, with a prior role as Territory Success Guide and Support Engineer at Salesforce from October 2019 to March 2022, where responsibilities included advocating for customers and providing technical guidance. Matthew has experience as a Senior Desktop Support Analyst at DEFENDERS, where initiatives improved new hire procedures and reduced average case age significantly. Previous roles also include Support Analyst at FinishMaster, Inc., and supervisory positions at IUPUI, contributing to technical support and training teams. Early career experiences involved leadership roles at Cricket Wireless and internships focusing on network troubleshooting. Matthew holds an Associate's degree in Computer/Information Technology Administration from Ivy Tech Community College and has completed education in Informatics at Indiana University Bloomington. Additionally, participation in Salesforce's Trailhead program resulted in the designation of Trailhead Ranger.