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Rachel McDonald is an experienced professional in the hospitality and customer service sectors, currently serving as a Technical Support Specialist at Orijinā„¢ since August 2020. Previously, Rachel held positions including Tier 1 Support Specialist at accesso Siriusware and Admissions Manager at the Museum of Science & Industry (MOSI), where responsibilities included managing staff and departmental operations. Rachel's extensive background also encompasses roles in visitor services and volunteer management at Bok Tower Gardens, as well as administrative support at Historic Lake Wales Society. Rachel's educational achievements include a Masterā€™s Degree in Hospitality & Tourism Management from the University of Central Florida and various certifications in the field.