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Caley Horner is an experienced professional in automation and consulting, currently serving as the Automation Delivery Lead for Customer Service Operations at ANZ since August 2020. In this role, Caley leads a multidisciplinary team focused on enhancing efficiency and customer outcomes through process engineering, automated workflows, RPA, and data science/AI. Previously, Caley was the Initiative Lead at ANZ's Automation Centre of Excellence, overseeing strategic initiatives to redesign critical banking services. Prior experience includes nearly a decade at Bain & Company as a Principal, where Caley managed program delivery and integrated diverse teams while promoting technological transformations in operations. Earlier roles included Manager at PwC Australia and various consulting positions at GEM Consulting. Caley holds a Bachelor of Commerce (Hons) in International Finance, Money and Banking, and Corporate Finance from The University of Western Australia, along with an Applied Diploma of Financial Services in Corporate Finance from the Financial Services Institute of Australasia.