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Cindy Cowles has extensive experience in customer service management, primarily with A J Antunes & Co., where roles have included Customer Service Manager, Support Service Team Leader, and Technical/Customer Service Supervisor since joining the company in 2006. Throughout this career, Cindy has focused on supporting and enhancing customer service teams, establishing goals, and creating metrics to improve service quality. Additionally, experience includes managing operations related to planning and shipping and overseeing data entry functions at previous companies. Cindy's professional journey reflects a commitment to customer success and team development.