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Karen Dean Cert HSC (Open) is a dedicated Clinical Support Officer at Anthony Nolan since September 2021, providing one-on-one support for patients and families via the helpline, and actively involved in data analysis and quality of life studies. Karen's previous experience includes managerial roles in the holiday parks industry and as a Park Manager, alongside a background as a Clinical Claims Nurse Investigator and Clinical Fees Nurse Advisor at AXA PPP Healthcare, where Karen focused on investigating claims and advocating for clear communication. With a solid foundation in customer service, stemming from roles in sales and real estate, Karen's educational background includes a nursing degree, further complemented by recent training in communications.