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Steve Jurbala is an experienced professional in customer service and team management, currently serving as the Account Scripting Coordinator at AnswerFirst Communications, Inc. since October 2019. Prior experience includes roles such as Support Desk Supervisor at Vology and Support Desk Team Lead at Vital Network Services, where responsibilities encompassed managing teams, developing processes, training new staff, and ensuring quality customer service. Additional experience features positions at SOURCECORP as a Team Lead, Verizon Wireless as a Customer Service Representative, and Nokia as a Quality Delivery Team Lead. Steve Jurbala holds an Associate of Science degree in Network and System Administration from ITT Technical Institute-Tampa.