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Mohammad Miah is an Associate Security Analyst at ANS Group, where responsibilities include efficiently investigating and resolving issues to ensure complete customer satisfaction while maintaining high Key Performance Indicators (KPIs) and adhering to Service Level Agreements (SLAs) since September 2022. Previously, Mohammad served in multiple roles, including IT Technician Apprentice, Technical Analyst Apprentice, and Assistant Branch Manager at Al-Khair Foundation between April 2021 and September 2022. Mohammad holds a BTEC Level 3 IT Extended Diploma and A Level from Bolton College, completed in July 2021.