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Tracey Liss is a results-driven professional with extensive experience in customer success management. Currently serving as Manager of Customer Solutions at Anrok since October 2023, Tracey oversees a team focused on enhancing customer onboarding, retention, and implementation processes for SMB to enterprise clients. Previously, Tracey held positions at Airtable, including Manager of Strategic Customer Success, where performance metrics consistently exceeded targets, and Customer Success Manager for Major and Strategic Accounts, specializing in Fortune 100 and 500 companies. At LinkedIn, Tracey advanced from Associate Account Executive to Senior Customer Success Manager, contributing to the development of new processes and onboarding strategies. Tracey is also a member of Women of Customer Success and holds a Bachelor of Science in Political Science from Towson University, with certifications in Sandler Sales Training and Screening Direct.