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Lisa Hopkins CBCI is an experienced professional in operational resilience and business continuity, currently serving as the Operational Resilience Manager at Animal Friends since April 2024. Prior roles include Operations Manager at Revolut, where Lisa designed and conducted extensive scenario tests, and Head of Business Resilience at Aldermore Bank PLC, responsible for the Operational Resilience Framework and Business Continuity Policy. Lisa's earlier experience at The Co-operative Bank plc encompassed various roles, from Business Resilience Manager to Team Manager, focusing on developing and maintaining resilience frameworks, incident management, and enhancing service performance across banking operations.