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Clare Metcalfe is an experienced professional with a strong background in the insurance and retail sectors. Currently serving as Head of Partnerships at Animal Friends since January 2011, Clare has held various roles, including Strategic Partnerships and Product Manager, Marketing Strategy Manager, and Claims Assistant Manager. Responsibilities include managing partnership portfolios, ensuring regulatory compliance, and overseeing claims department operations. Prior experience includes roles at E&L Insurance as Senior Claims Assessor & Call Advisor, focusing on complex claims assessment, and a supervisory position at New Look, where Clare managed store operations. Clare holds a Certificate in Insurance (Cert CII) from the Chartered Insurance Institute and has pursued various training certifications related to professional development.