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Demi Martin has an extensive background in collections and finance. They have worked in various roles such as Collections Team Leader, Senior Collections Specialist, Debt Sale and Recoveries Officer, Hardship Officer, and Auto Collections Officer. Demi has experience in managing delinquent portfolios, assessing hardship requests, and improving processes to minimize losses. With a strong focus on KPI strategy management and QA assessment, Demi is skilled in training and upskilling collections specialists to achieve optimal results. They have a proven track record of successfully managing accounts up to 180 days past due and working with large exposures.