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Juliah Mwandaghina is a skilled customer service professional with extensive experience in customer support and engagement across several organizations. Currently serving as a Customer Success Associate at Angaza, Juliah is responsible for first-level support and managing escalated ticket resolutions. Previous roles include Customer Care Associate at Copia Global, where Juliah addressed delivery issues and service breakdowns, and a Customer Service Executive at Greenlight Planet, focusing on social media interactions. Juliah has also held positions such as Collections Specialist at Ideon Limited and Customer Service Representative at Kenya Broadcasting Corporation, demonstrating a strong background in customer relations and communication. Juliah holds a degree in Mass Communication from Multimedia University of Kenya, completed in 2012.